Shipping policy

We are committed to delivering your peanut snacks in a fresh, fast, and reliable way. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Order Processing Time

All orders are carefully prepared and packed within 1–3 business days after purchase.

  • Orders placed after cutoff time (5:00 PM EST) will begin processing the next business day
  • We do not process orders on weekends or public holidays
  • During peak seasons or promotional periods, processing may take slightly longer

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

2. Shipping Coverage (Domestic Only – USA)

We currently ship only within the United States of America.

  • We do not offer international shipping
  • We do not ship to PO Boxes or APO/FPO addresses
  • Deliveries are handled through trusted domestic courier partners

Our goal is to ensure fast and reliable delivery across all eligible U.S. states.

3. Shipping Methods & Delivery Time

We offer standard and expedited shipping options within the USA.

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–4 business days

Delivery times may vary depending on your location, courier delays, or peak shipping periods.

4. Shipping Costs

Shipping charges are calculated at checkout based on your location and selected delivery method.

We may offer free shipping promotions from time to time, which will be clearly displayed on the website.

Please note:

  • Additional carrier fees or delays are not controlled by Jeraviona
  • Customers are responsible for ensuring correct delivery information at checkout

5. Order Tracking

Once your order is shipped, you will receive an email containing your tracking number.

You can use this tracking number to:

  • Monitor delivery progress in real-time
  • Estimate arrival date
  • Contact the courier if needed

If you do not receive tracking details within 3–5 days after ordering, please contact our support team.

6. Returns, Changes & Cancellations

Because we deal with food products:

  • Orders cannot be modified or canceled once processing has started
  • We only accept returns or refunds for damaged, incorrect, or missing items
  • Refund requests must be submitted with proof (photo/video evidence if required)

Please contact us as soon as possible for any order issues.

7. Delivery Delays

While we work with reliable shipping partners, delays may occasionally occur due to:

  • Weather conditions
  • High order volume
  • Carrier operational delays
  • Holiday peak seasons

Jeraviona is not responsible for delays caused by courier services, but we will always support you in tracking and resolving issues.

8. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us immediately with your order details
  • We will investigate with the courier service
  • Eligible cases will be replaced or refunded

We aim to ensure every Jeraviona order reaches you in perfect condition.

9. Customer Support

For any shipping-related questions, please contact our support team:

We’re here to help and ensure your Jeraviona experience is smooth and enjoyable.

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